REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your party. There is a $50 cancellation fee for all events canceled within 30 days after payment is received. NO REFUNDS within 14 days of your event. Chicago Game And Go will make every effort to reschedule your event, with no penalty, to another date should cancellation be necessary.
FORMS OF PAYMENT: Online payment is made via debit or credit card. Checks are acceptable only if special arrangements are made by calling us and they must clear prior to the event. (Schools, businesses and organizations.)
TRAVEL SURCHARGE: We serve a “Primary” area of 25 miles from Bolingbrook, Illinois. We also serve a secondary area outside that radius of up to 60 miles from us, but must add a small surcharge for travel expenses. See our Service Area page for more information.
LOCATION: The customer is required to provide a relatively flat, safe area for the Mobile Theater to park. Street fronts are preferable. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park plus more to maneuver into the spot. If you do not have enough space, we recommend that you contact your local church or recreation center and we can have the event there.
If the location is deemed unsafe for the customers, players or other guests at time of arrival, we will request an alternative location be provided. If an alternative location cannot be found, we will allow the event to be rescheduled, but a $50 fee will be assessed.
We will park in driveways only if we can do so safely.
SEVERE/INCLEMENT WEATHER: The Chicago Game And Go mobile game theater was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not cooperate with your scheduled party. In the event of severe weather, (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your event and you are aware in advance, (pending or anticipated snow storm, tropical storm or hurricane) please notify us to begin the rescheduling process and we will work with you.
SUPERVISED CHILDREN: Chicago Game And Go requires a parent or responsible adult to be present during the event, although you need not be in the game theater during the party if you choose. We will provide a knowledgeable Game Coach who will assist your child/children in making sure that their party is the party of the year!
ALCOHOL/DRUGS: Alcohol is not allowed inside our game theater, although you may serve alcohol responsibly at your event if you choose. We reserve the right to refuse, cancel or shut-down an event if the consumption of alcohol creates a disturbance and/or causes an unsafe environment for our Game Coach and equipment. Drugs of any sort will not be tolerated in or around the video game theater. Any observed use of illegal drugs/narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately and law enforcement being contacted.
SMOKING: Chicago Game And Go does not allow smoking in or around our mobile game theater. Please keep any smoking activity away from the theater.
DAMAGE/INJURY: Neither Chicago Game And Go nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property / equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage the client and/or their guests. Neither Chicago Game And Go nor their staff shall assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK/GUM/CANDY: Chicago Game And Go does not allow any food or drinks of any kind into our video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES: During your event, Game Coaches may take pictures of the party. These photos may be used on our Facebook Page and/or our web site. (Specific names and addresses are never used.) If you do not want our Game Coach to take pictures, please let our Game Coach know prior to the start of your event.
TIPS: Game Coaches are there to make sure that your group is making the most of our high-tech fun. They tutor, inspire and entertain! Tipping for good service is a great idea, but definitely not required.
VIDEO GAME RATINGS: Chicago Game And Go will not play any “M” rated or higher game in the video game theater without approval from the client at the start of the event. If you wish to have an “M” rated game or higher at your event please let the Game Coach know as soon as you can after he gets there.
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